SMCS is dedicated to customer satisfaction and believes this is best achieved by providing quality, dependable customer and technical support.Providing you the World Class Customer Service is our primary aim.Whether a large or small installation, we are dedicated to the proper installation of Mediswift and ensuring our product, MediSwift meets the needs of transcribers, managers and the healthcare environment in which they serve. Online support is available free for 3 months. After this period, customers can opt for various standard maintenance packages available.

Our mode of support are as follows.

Online Support
Customer/Technical Support through email, 24 hours per day, 7 days per week (except Indian holidays). Web-based access to a knowledge base of common questions and responses are also provided.

Enhanced Technical Support
Integration Support SMCS agrees to provide in total, 2 hours of integration support through net meeting or any popular chat applications.Mediswift customers are provided free 2 hours of integration support through net meeting or any popular chat applications for 30 days from the date of installation. This mode of support will be provided for a maximum of 10 occasions within the stipulated time period. SMCS will initiate efforts to activate integration support immediately after the request is received.



Support Request Form

To report a problem by e-mail, please complete the Support Request Form