Quality is defined in the ISO 9000 (version 2000) standard as:
"the aptitude of the overall intrinsic characteristics of a product, a system or a process to satisfy the demands of clients and other concerned parties."

This new standard allows organisations to produce simplified quality management systems, which have emphasis upon improvement rather than excessive descriptive text . This is based on the principles of Total Quality Management. These principles require a customer-focused organisation, good leadership, involvement of staff, a systematic approach to management, continuous improvement, a factual approach to decision-making and mutually beneficial customer/supplier relationships.
Having acquired experience in implementing ISO 9001 in several manufacturing and services organizations, we have developed a methodology and framework that enables organizations to quickly and effectively develop and deploy processes aligned to the requirements of ISO 9001.The methodology of achieving and retaining the same involves

1. Gap Analysis

2. Awareness Training

3. Documentation Training

4. Implementation Guidance

5. Internal Audit Training

6. Apply For Certification

7. Pre-assesment Audit

8. Assesment Audit

9. Post ISO 9001 Support

10. Surveillance Audit